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Customer Success Manager
Ecoonline As Avd Oslo
, OSLO
Tre uker siden
Om stillingen
The Customer Success Manager holds responsibility for accelerating growth and profitability from our Enterprise and Mid-Market customer accounts, utilising account management methodologies to understand and support clients’ strategy and challenges.
What we're looking for:
2+ years of experience in similar role in a SaaS environment.
Strong Key Account Management experience within a SaaS business (2+ years).
Support in the Consultative solution selling experience, through proper understanding of needs and qualification of opportunities for revenue team.
Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Salesforce CRM).
Excellent influencing abilities/people management skills.
All experience and education considered. Proven track record in similar role.
Proven ability to build and develop interpersonal relationships externally and internally.
Key Responsibilities:
Manage a portfolio of key accounts, ensuring contract renewals, resolving escalations, and delivering regular client review meetings.
Build strategic account plans to drive value, strengthen relationships, and identify growth opportunities through upsell and cross-sell initiatives.
Collaborate cross-functionally with Sales, Product, and other teams to support customer success, improve Net Revenue Retention (NRR), and shape the go-to-market approach.
Maintain awareness of market trends, including competitor and regulatory activity, to help identify risks and opportunities.
Contribute to product development planning and support broader team objectives as needed.
Our Benefits:
We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.
Om bedriften
About EcoOnline
At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future.
As a global SaaS leader, we're at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference.
Trusted by over 11,000 customers, we're recognised as pioneers in our field, delivering expertise and guidance to empower our customers at every stage of their safety and sustainability journey.
Tittel
Customer Success Manager
Oppstart
2025-07-10
Type engasjement
Fast
Sektor
Privat
Omfang
Heltid
Antall stillinger
1
Del annonsen
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Om stillingen
The Customer Success Manager holds responsibility for accelerating growth and profitability from our Enterprise and Mid-Market customer accounts, utilising account management methodologies to understand and support clients’ strategy and challenges.
What we're looking for:
2+ years of experience in similar role in a SaaS environment.
Strong Key Account Management experience within a SaaS business (2+ years).
Support in the Consultative solution selling experience, through proper understanding of needs and qualification of opportunities for revenue team.
Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Salesforce CRM).
Excellent influencing abilities/people management skills.
All experience and education considered. Proven track record in similar role.
Proven ability to build and develop interpersonal relationships externally and internally.
Key Responsibilities:
Manage a portfolio of key accounts, ensuring contract renewals, resolving escalations, and delivering regular client review meetings.
Build strategic account plans to drive value, strengthen relationships, and identify growth opportunities through upsell and cross-sell initiatives.
Collaborate cross-functionally with Sales, Product, and other teams to support customer success, improve Net Revenue Retention (NRR), and shape the go-to-market approach.
Maintain awareness of market trends, including competitor and regulatory activity, to help identify risks and opportunities.
Contribute to product development planning and support broader team objectives as needed.
Our Benefits:
We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.
Om bedriften
About EcoOnline
At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future.
As a global SaaS leader, we're at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference.
Trusted by over 11,000 customers, we're recognised as pioneers in our field, delivering expertise and guidance to empower our customers at every stage of their safety and sustainability journey.
Relaterte stillinger
Customer Success Manager
Ecoonline As Avd Oslo
Tre uker siden